Q. When does the Board of Directors for the Forestville Water District meet?
A. Meetings are held on the second Tuesday of the month starting at 5:30 pm at the District office located at 6530 Mirabel Road in Forestville. Several times per year there is a study session for Board Members starting at 5:00. These are noted on monthly agendas and cover training topics for the Members. The public is welcome and encouraged to attend both meetings and study sessions.
Q. When does my water bill come out and when are they due?
A. Water bills are sent out every OTHER month. Billing months are January, March, May, July, September and November. Bills are mailed by the 1st of the month and are due on or before the 25th day of the month. Late/termination notices will be sent on the next business day following the 25th. The date of termination of service will be indicated on the late notice. Bills not paid before the due date on the notice will include a $50 fee added to their bill. If you need extra time to pay, contact our office BEFORE the 25th to make payment arrangements.
Q. Does the District accept credit/debit cards?
A. At this time the District does not accept credit/debit cards. Staff has conducted several surveys of District customers and the results received were overwhelmingly against an added charge for the convenience. District staff is currently looking for options to add this feature in the future as well as the potential for web based payments.
Q. Where do I pay my water bill?
A. Payments may be mailed to PO Box 261, Forestville, Ca. 95436. You can also drop payments to the District office at 6530 Mirabel Rd. between 8:00 am and 4:30 pm Monday through Friday. Afterhours and weekend payments may also be made at the same address through the mail slot in the door.
Q. How is my water bill calculated?
A. Water bills are determined by the size of your meter and the amount of gallons used during the billing period. For example: For a customer that has a 5/8" meter, the minimum charge is $66.20 for a billing period (two months) which includes up to 10,000 gallons (5,000/month) of water. For water used in excess of 10,000 gallons the charge is $6.62 per 1,000 gallons. Rates for water service are reviewed annually by the Board of Directors.
Q. When does my sewer bill come out?
A. Annual sewer charges are included on the tax bill from Sonoma County, and are paid along with your tax bill.
Q. How is my sewer bill calculated?
A. Your annual sewer direct charges are based on up to four factors:
1. Annual fixed charge - Based on water meter size per property,
2. Annual usage charges - Based on water use by property during bi-monthly billing periods of November/December + January/February
3. Debt service charge - Per property for repayment of debt for construction of the sewer system, and
4. High strength surcharge - For commercial/industrial uses whose wastewater strengths exceed threshold values for influent loading
to the treatment plant.
Q. What do I do if I have a water or sewer problem?
A. First, make sure that you and those around you are safe then call our office at (707) 887-1551. During business hours staff will take down the relevant information and send an operator to assist. After hours call the number above and a recording will give you the number to call for our on-call staff.