The District provides: storage and delivery of Potable (drinking) water purchased from Sonoma Water. The District provides potable water to customers through 1000 service connections ranging in size from 5/8" to 4". The District distributes about 110,000,000 gallons of water per year to both residential and commercial customers.
Water bills are sent out every OTHER month. Meters are read on the "EVEN" months (February, April, June, August, October, and December). Bills are due on or before the 25th day of the following "ODD" months (January, March, May, July, September, and November). Late Notices will be sent on the next business day following the 25th. The date of termination of service (approximately 60 (sixty) days after the original due date) will be indicated on the Final Notice. Bills not paid by the 25th due date will accrue a $10 (ten dollars) Late Fee. Bills that remain past due over 15 (fifteen) days after the 25th will accrue an additional $10 (ten dollars) Late Fee to the account. If service has been interrupted for non-payment, there is a $50 (fifty dollars) Re-connection Fee which will need to be paid along with the full balance due on the account before service is reconnected. If you need extra time to pay, contact our office BEFORE the 25th to make payment arrangements.
Water bills are determined by the size of your meter and the number of gallons used during the billing period. For example: For a customer that has a 5/8" meter, the minimum charge is $81.30 for a billing period (two months) which includes up to 10,000 gallons (5,000/month) of water. For water used in excess of 10,000 gallons, the charge is $8.13 per 1,000 gallons. Rates for water service are reviewed annually by the Board of Directors.
A. FWD allows one monetary adjustment to a customer's water/sewer bill due to a water leak every 7 years. To qualify for a leak adjustment the leak must be repaired within 3 days of becoming aware of the leak and the leak is not due to negligence (see Ordinance 75 for further details) of the property owner. Proof of repair must be submitted along with a Leak Adjustment Request. Call the District Office at (707) 887-1551 or email firstname.lastname@example.org to obtain the Leak Adjustment Request.
A. First, make sure that you and those around you are safe then call our office at (707) 887-1551. During business hours staff will take down the relevant information and send an operator to assist. After hours, call the number above and select prompt #1 for our on-call staff.
PLEASE DO NOT SHUT OFF YOUR WATER AT THE MAIN!
Penal code section 498: Only authorized FWD personnel can turn on/off the main meter. After hours emergencies, call the same number and selection prompt #1 for our on-call staff.